EU Withdrawly gives your Shopify store a multilingual withdrawal (Widerruf) form, automatic confirmation emails, an analytics dashboard and an audit-ready trail — so you meet the 14-day right of withdrawal without the manual work.
From the storefront form to the audit export, every step of the EU right of withdrawal is handled inside your Shopify admin.
A ready-to-use Widerruf form and button that match your theme — customers submit a compliant withdrawal in seconds.
Automatic confirmation and status emails in 6 EU languages, sent in each customer's own language the moment they submit.
AI categorizes each withdrawal reason automatically and redacts PII in its summary, so you spot patterns and reduce future returns.
KPIs, trends and breakdowns by reason, status and locale — every request, status change and email logged in one audit-ready place.
Download an audit PDF and a DPA/compliance export whenever you need proof for an authority or a customer.
Withdrawals sync straight to Shopify Returns and can trigger your Flow automations — no double entry.
A built-in analytics dashboard plus safe automation turn withdrawals from a chore into a background process — while every automated action stays on the audit trail.
Handle the repetitive steps automatically — every action is logged to the audit trail.
Auto-approve refunds inside the 14-day window for unfulfilled orders under a value limit you set.
Select many requests at once to change status, send status emails or add tags — with Shopify Returns & Flow kept in sync.
Turn a legal obligation into a smooth, automatic flow for you and your customers.
A shopper opens the withdrawal form on your store — in their own language.
The request is matched to the order and duplicate withdrawals are blocked automatically.
A compliant confirmation email goes out instantly in the customer's language.
You resolve everything from the dashboard, backed by a full, exportable audit trail.
Requests are timestamped and tracked so nothing slips past the legal window.
Every withdrawal is captured, linked to its order and logged — no lost emails or spreadsheets.
Export an audit PDF or DPA report in one click — ready for authorities or disputes.
Confirmation emails, order linking and Returns sync happen automatically in the background.
No setup fees. Cancel anytime. The paid plan comes with a 3-day free trial.
Under EU consumer law, shoppers can withdraw from most online purchases within 14 days without giving a reason. Merchants must make a clear withdrawal process available — EU Withdrawly provides exactly that.
The app gives you a compliant withdrawal form, automatic confirmations and an exportable audit trail — the building blocks EU law expects. It is not legal advice; pair it with your own terms and Widerrufsbelehrung.
Six EU languages: German, English, French, Spanish, Dutch and Italian. The form and confirmation emails automatically use the customer's language (English only on the Free plan).
Yes. The app is GDPR-focused, redacts PII in AI summaries, keeps a data-access audit log and offers a DPA/compliance export whenever you need proof.
Never. Automation can auto-acknowledge, email and — if you opt in — auto-approve refunds within safe limits, but rejecting a withdrawal always stays a human decision.
Install from the Shopify App Store, enable the app embed and publish the withdrawal button in minutes — no developer required.
Add EU Withdrawly to your Shopify store and turn a legal obligation into a smooth, automatic flow.
Add to Shopify — free